The assessment process is crucially the most important step in the Steeper care pathway. A Steeper engineer will work closely with you, listening to your requirements and discuss the various options for your development. We will talk through some of the most frequently asked questions and provide a better understanding of what to expect prior, during, and post installation. You can also contact our friendly customer service team beforehand who will be happy to explain more about the assessment process.
The installation process is the second step in the Steeper care pathway and is, put simply, when your devices are installed. With over 30 years’ experience installing accessible technology products and devices in both commercial and residential settings, our team of highly skilled engineers understand that a ‘one-size-fits-all’ approach does not work. Therefore, prior to any installation, we will advise you on the plan of action for the installation day. By keeping you informed at every stage, we hope to make the process as easy, convenient and as manageable for you as possible.
The final stage of the Steeper care pathway is supporting you with your accessible technology. We understand that you may experience some technical difficulties over the years and we are with you at every stage to ensure that any problems are quickly resolved. Regular maintenance is also an important part of the aftercare. With stringent rules and regulations, it is important that all devices are regularly inspected by fully certified engineers. All Steeper engineers are all certified to the latest standards, so you can rest assured that any maintenance work completed adheres to the most recent specifications. There are a variety of support packages available to you which we will discuss at your assessment.