Frequently Asked Questions
Why do I need an assessment by Steeper?
An assessment is designed to ensure that our engineers have taken all your needs into consideration before recommending the right solution. Whilst you may have had an assessment previously by your occupational therapist, we would still recommend an assessment by Steeper.
What does the engineer do at the assessment?
The engineer’s job is to understand what your needs are, your capabilities and to assess the premises, making note of any remedial work or access issues that need to be completed prior to the installation. This initial assessment takes about 20 minutes on average, and after this, the engineer will formulate a plan of action that they believe provides you with the best possible solution. After talking this through with you, the engineer will then explain more about how the device will sit within the property and any safety or legal issues that you, as the owner, would need to be aware of. If you are happy with this solution, the engineer will then talk to you about possible design options (if applicable) and additional service packages. On average, the full assessment takes an hour, however, in instances where there is a request for multiple products, this may take a little longer. After all your questions have been answered the engineer will then take a few pictures and formulate a quote for approval.
Do I need to prepare anything for the assessment?
The simple answer is no, the engineer will talk through everything with you when they arrive. If for any instance furniture needs to be moved, then they will do this for you and return it back to its original place before they leave. All we do ask is that you are prepared to answer a few questions about what you and your care team (if relevant) would like to be able to do with your new assistive technology.
Who attends the assessment?
This is entirely up to you and makes no difference to the way in which the assessment is carried out. Some clients like to have family members or friends present to make them feel more at ease, whereas others would like their OT to be at the appointment. Whoever you choose to be there, the assessment process will remain the same.
I am not eligible for funding on the NHS or the Local Authority, can I still use Steeper for my Accessible Technology needs?
The simple answer is no, the engineer will talk through everything with you when they arrive. If for any instance furniture needs to be moved, then they will do this for you and return it back to its original place before they leave. All we do ask is that you are prepared to answer a few questions about what you and/or your care team would like to be able to do with your new accessible technology.
What happens before an Accessible Technology installation?
After your initial assessment, you will have been informed about any remedial or preparation work that needs to be completed. Once this has been completed and at a time that is convenient for you, an appointment will be made for your Steeper engineer to return and complete the install. It is important to understand that the installation cannot go ahead unless the preparation work has been finished. If for any reason you are unsure of what needs to be completed or want to cancel or change an appointment then you can do so by contacting the Steeper Customer Services team, who will be happy to advise you further.