At Steeper, we pride ourselves on the quality of our assistive technology service. To provide independence to clients through bespoke, tailored solutions requires efficient communication and teamwork amongst our specialists. We value the importance of providing guidance and ongoing support to ensure clients feel secure and empowered, as there is no ‘one-size-fits-all’ solution – just the ability to create positive turning points. As products are enhanced and innovative systems emerge, our assistive technology team adapt and work in unison to meet the changing demands of both clients and the industry.
The customer service team are not only the first point of call for our assistive technology clients, but the voice of our company who are there to offer expert advice from assessment to aftercare. Talking to clients so they feel secure and comfortable is their priority, particularly during installations to ensure a seamless experience for both the individual and their extended care network.
Zoe joined the customer service team after previously working as a support worker. Speaking with both the engineers and the clients daily, she describes it as building a “three-way relationship.” The main advantage of Zoe’s job is knowing the impact she has on client’s lives: “It’s great hearing when people are happy with what we do. It’s so fulfilling when we get the initial call from someone who doesn’t know if they’re eligible for anything, and then helping them through the process of receiving what they need.” Zoe has also spent time with the engineers on site visits to meet clients. Building this relationship is vital, as it means the aftercare process and any future projects can be carried out confidently and with a personal touch.
As a result, Zoe has access to valuable insights into the service: “Working with this assistive technology team allows me to see the entire process from start to finish every time we gain a new client, it’s definitely the most rewarding aspect of the job!”
The next stage of our assistive technology service is our behind-the-scenes team in logistics and stores management, who are the vital link between customer service and our engineers.
Graham resides in the aisles of our product stores liaising with every member of the team as AT Stores Manager, and no day is ever the same. His role is varied, involving stock control, sourcing new products, organising equipment for engineer requests, dispatching products, and checking that client assessments have been fully completed. Having previously worked as a maintenance manager, his initial interest in the role was sparked by the idea of helping clients: “It’s absolutely fantastic that we can change people’s lives – particularly with equipment such as the augmentative communication solutions.”