About the Role

We have an opportunity for a motivated team player to join our company as a Reception Administrator working within our private prosthetic clinic: The London Prosthetics Centre based in Chessington.

The successful candidate will provide a high standard of administrative and reception service to the patients and to the clinic.

Your Duties and Responsibilities:

In this role you will work as part of the multi-disciplinary team (both within the wider Prosthetic and Silicone Service) and respect the contribution of all members with the team and the importance of working together to ensure a high standard of patient care.
In addition, you will:

• To provide a high standard of administrative/reception service to the patient, clinic in a fast paced environment.
• To work as part of the multi-disciplinary team both within the wider Prosthetic and Silicone Service
• Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care
• Quality input of data and record management to be implemented
• Exemplary leader in health, safety and environmental behaviour and performance
• Maintain records of parts received
• Consistently update PPS and X3 on notes, orders and patient details for LPC
• Meet and greet patients, providing an efficient and courteous service with refreshments
• New patients to fill out patient information forms and GDPR on tablet provided
• Process purchase orders and returns Ecal and X3 required for LPC
• Input all patient details on PPS and other Systems
• Diarise dates and send reminders of component that require servicing with manufacturers. Update records
• To arrange courier and shipping to patients and manufacturers as per line managers requirements
• Attend Monday WIP meeting with all team members
• Daily & weekly patient appointment reminders
• Create invoices for consultations and send for payment prior to appointment
• Liaise with finance on payments received and allocate on X3
• Place orders for MPK servicing component loaners only
• Create job sheets on X3 based on info provided by Patient Coordinator
• Allocate all parts received on X3 from info provided by workshop
• Maintain a safe working environment, reporting incidents, accidents, complaints
• Understand the need to maintain and respect patient confidentiality
• The above details are not exclusive or exhaustive and you may be called on, from time to time, to perform other tasks as directed by your manager to ensure the smooth and efficient running of the department

What we are looking for:

• IT proficiency – Basic to intermediate computer literacy and experience with Microsoft Office
• Experience in reception/administrative role
• Frontline experience with strong people skills
• Good administrative skills
• Must have good communication and interpersonal skill