Whilst all trusts operate differently, at Steeper, we have condensed our process into a simple three-tier care pathway. This simple three-step process takes into consideration the most common phases of the assessment, installation, and maintenance of assistive technology:
The assessment process is crucially the most important step in the Steeper care pathway. A Steeper engineer will visit the client for the first time, listen to their requirements and discuss the various options. If you or your client are unsure of what to expect at the assessment process, then here we will talk through some of the most frequently asked questions and provide a better understanding of what to expect. Alternatively, please contact our friendly customer service team beforehand who will be happy to explain more about the assessment process.
The installation process is the second step in the Steeper care pathway and is, put simply, when your devices are installed. With over 30 years’ experience installing assistive technology products and devices in both commercial and residential settings, our team of highly skilled engineers understand that a ‘one size fits all’ approach does not work. Therefore, prior to any installation, we will advise you on the plan of action for the installation day. We understand that installing assistive technology can be disruptive but by keeping you informed at every stage, we hope to make the process as easy, convenient and as manageable for you as possible.
The final stage of the Steeper care pathway is supporting you with your assistive technology. We understand that you may experience some technical difficulties over the years and we are with you at every stage to ensure that any problems are quickly resolved. There are a variety of support packages available to you and at your assessment, your engineer will discuss these with you. However, as the owner of your new assistive technology, regular maintenance is an important part of the aftercare. With stringent rules and regulations, it is important that all devices are regularly inspected by fully certified engineers. All Steeper engineers are all certified to the latest standards, so you can rest assured that any maintenance work completed adheres to the most recent specifications.
For more information on our services to the NHS and local authorities, please contact our friendly team, where they will be able to discuss your specific requirements or for more information on what to expect within each stage of the Steeper care pathway, please take a look at our FAQs.