IT Project and Support Team Lead

We have an exciting opportunity for an IT Project and Support Team Lead, working on the delivery of IT projects with the IT (Systems & Support) department as well as assisting in the management of the Support team. 

In this role, you will: 
  • Undertake projects as defined by the IT Manager or Head of IT
  • Lead the Support team by Mentoring, Supporting and Motivating staff to create high functioning, cross-trained team, and Identifying skill shortages and facilitating appropriate training to staff.
  • Take responsibility for the Implementation and management of IT infrastructure.
  • Optimise and maintain IT infrastructure and equipment.
  • Identify requirements and work with key stakeholders in the provision of additional infrastructure and equipment.
  • Provide advice and initiatives in line with IT & Business Strategies.
  • Take responsibility for Implementation and management of Computer Systems.
  • Optimise and maintain Computer Systems.
  • Identify requirements and work with key stakeholders in the development of computer systems, business intelligence and reporting.
  • Provide advice and initiatives in line with IT & Business Strategies.
  • Implement and manage Data Security and Quality Standards Compliance within the Support team.
  • Maintain Quality KPI's.
  • Identify and forecast trends to prevent issues and reduce costs.
  • Ensure Infrastructure, Data and System Security is always maintained: Access control, Device and Software security, Anti-Virus and Anti Malware, Patch Management, Firewall maintenance, Backup and Restore, Business Continuity

The below skills would be beneficial to the role. 
  • Previous experience of a team leader / supervisory role within a commercial IT Support function
  • Excellent decision making & problem-solving skills combined with significant attention to detail and accuracy
  • Working knowledge of Microsoft Operating Systems (Desktop & Server)
  • Detailed knowledge of Active Directory, Server & Desktop management
  • Strong knowledge of hardware including User Devices, Printers and Factory Systems
  • Working knowledge of virtualisation platforms (Hyper-V, VMWare)
  • Experience of cloud-based backup solutions (e.g. VEEAM)
  • Experience of working on 1st and 2nd Line IT Support Helpdesk or in a complex less formal department structure.
  • Good understanding of controlling and management of IT Assets (including software & hardware)
  • Exposure to a formalised project management regime (e.g. Prince2)
  • Proven ability to lead, motivate and develop a technical team together with experience of coaching and mentoring team members
  • Fantastic communication skills & the ability to establish strong, positive relationships with colleagues at all levels.
  • Ability to organise own and team workload to business priorities and under pressure
  • Previous experience of implementing new process and process improvement
  • Flexible to working hours, weekend working and out of hours’ escalation point.

With the following skills desirable:
  • Experience working with or within the NHS or other patient centric organisations
  • Involvement with establishing/maintaining data protection/security standards
  • Evidence of CPD, formal and/or informal
If you feel you have the necessary attributes to be considered for the above position, to apply, please complete an application form or submit your CV and send to

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The closing date for applications is 30th November 2020

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