Customer Services Administrator

We currently have a vacancy for a motivated team player to join our company as a Customer Services Administrator within our Orthotics team, working at our Head Office – Leeds.  

Duties/ Responsibilities: 

In this role you will carry out duties that ensure the efficient day to day running of the customer services department. This is carried out in line with the departmental processes and procedures.  

In addition, you will: 

  • Deliver a positive customer experience in every aspect of our products, services and support, such that delighted customers are motivated to place repeat orders.
  • Be the main account contact for clinics; maintaining the relationship to ensure the clinic are able to deliver a positive outcome to the patient.
  • Liaise with clinics to identify appointed orders.
  • Liaise with the production manager and team leaders in production to ensure timely delivery.
  • Ensure that processes are completed on time as per the department daily working routine.
  • Handle clinic/customer enquiries and issues in a timely and professional manner via telephone, email or fax.
  • Proactively report any delays with orders to customers.
  • Proactively monitor End to End delivery.
  • Build positive relationships with internal and external. customers, which facilitate open communication of successes and problems and hence, continuity of business.
  • Support and encourage other team members and assist team members as required.
  • Ensure the Clinic and Sage systems are updated with information daily, report any problems and delays to the Customer Service Manager.
The list above is not exhaustive.

If you feel you have the necessary attributes to be considered for the above position, to apply, please complete an application form and submit your CV below. Alternatively download an application form from the website and email to

Due to the high volume of applications we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.

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