Support Service & Administration 

Full Time


About the Role

We have an opening in our IT Support department for an IT Support Technician working at a 1st or 2nd line level. This role is ideal for an IT Support engineer with experience in network and storage infrastructure, looking to develop your first/second line skills.

The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified.


Your Duties and Responsibilities:

In this role you will:

  • Provide technical support, answering support queries either onsite or via phone or email.
  • Maintain a high degree of customer service for all support queries.
  • Take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
  • Log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Support and aid the development of less senior members of the team.
  • Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Leader.
  • Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
  • Allocate more complex service issues to the relevant IT Support team member.
  • Raise any security concerns to the IT Project & Support Team Leader.
  • Maintain reports and logs in line with departmental policy.
  • Obtain quotes and process orders in line with departmental policy.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software to laptops and desktops.
  • Configure/maintain computer systems, networks and peripherals as instructed.
  • If required, undertake trips to other sites/data centre including staying overnight where appropriate (and maintain a valid UK driving licence).
  • On occasion, be available to cover alternate shifts in the event of absences & Holidays.
  • Keep abreast of IT Trends and engage with IT Project & Support Team Leader to develop personal development plans.
  • Any other duties as requested by the IT Project & Support Team Leader.

The below skills/experience would be beneficial to the role:
  • ITIL Certified
  • Must hold a valid UK driving licence
  • Active Directory user and computer administration
  • Windows desktop and Windows Server administration
  • Microsoft 365 and Microsoft Azure experience, including Exchange Online, SharePoint Online and Microsoft Teams
  • General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
  • Experienced with hardware troubleshooting across a range of devices.
  • Exceptional Customer Service skills with good telephone manner
  • Proven experience working within IT service delivery
  • Excellent troubleshooting and problem-solving skills
  • Excellent ability to transfer knowledge within a team
How to Apply We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email
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What's In It For You? 

About Steeper
Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products.

We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials.

Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.
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